Returns Policy

Any cancellations must be requested as soon as possible but may not be possible in all circumstances.

We will gladly process returns for new and unused items within 30 days** of purchase for a refund of the purchase price (less original shipping costs).

Customers are responsible for all return shipping costs unless otherwise agreed with the customer service team.

To initiate a return, please contact us and our team will walk you through the process.

• Proof of return must be provided to the sender.
• We reserve the right to refuse a refund if the goods are returned damaged or not suitable for resale.
• After receiving the "Proof of Postage" it may take 5 working days for the refund to be processed.
• Your refund will be credited to the original method of payment i.e. credit card, PayPal account.
• We accept no liability for returned items that do not reach us.
• We cannot be held responsible for orders placed in error.
• Return of unwanted items is the customer's responsibility. We cannot arrange shipping for your return.

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We will only accept pre-authorized returns if the original purchase receipt is presented and details of the problem are described.

In most cases, we will ask you for a photo of the problem before we approve it.

To report a problem, please contact us.

• We offer a 6-month manufacturer's warranty on all our products.
• Within the first 30 days, you can return the product and receive a refund or replacement.
• After 30 days we will repair or replace the product in accordance with the Consumer Rights Act 2015.

If we are unable to fulfill the delivery, a refund will be issued upon receipt of the returned item. Your refund will be credited to the original method of payment.

Once the return of a faulty item is approved, we will provide a return address and refund shipping costs.

The item does not have to be in its original packaging, but we assume that the item is packaged in such a way that it will not cause further damage.

Authorized returns must be returned within 10 days of authorization unless otherwise agreed.

Please request or keep your receipt as TORRO is not responsible for items that do not reach us if the return conditions are not met.

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TORRO products are built to withstand day to day ‘normal’ use, however as a wear and tear product, signs of everyday handling are expected. Please understand that damage to a product incurred by the user is not covered in this six-month warranty. This includes but is not limited to:

• general wear and tear.
• puncture damage.
• use of chemicals on the leather.
• damage from overloading card slots/pockets.
• leather discolouration.
• staining.
• leather tears.
• leather cracking or splitting due to repeated folding of the case.
• any user damage to the product

The following products won’t be eligible for return/refund (unless faulty).

• Products received over 30 days ago
• Products without original packaging or where it’s been returned in used condition·
• Cases that have compression indents in the leather caused by a MagSafe charger.
• Alterations made to the product or repair work made by purchaser or third party.
• Products that contain your personal data or have been manufacturer-registered
• Gift Cards
  

Please note: that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation. 

TORRO cases are designed to fit specific devices. The specified device for the product is listed within the product description.

TORRO cannot be held responsible for use of a TORRO product when the customer is attempting to use the product for an unspecified device.

TORRO cases are built to be used in conjunction with mobile electronic devices and a number of TORRO cases contain magnets, i.e. for case closure. This is outlined in the product description, so that the user can make an informed decision as to whether they wish to use a product which contains magnets.

TORRO cases have been tested and are safe to use with their specified device, however we are unable to test all software functionality and compatibility on all devices, particularly with all third-party apps.

For this reason, we cannot guarantee that there will not be occasions whereby magnets can interfere with certain aspects of software. The primary function of the case is to protect the hardware of the device and we do not consider minor inconveniences of software restriction to be a manufacturing fault of the case or cover.

If you have any questions that have not been answered, please contact us and we will be happy to help you:

This policy is offered in addition to your statutory rights.

By purchasing an item on our website, you agree to our return policy set out above.